Email | CommerceV3

Cart Abandonment Email- Blind Carbon Copy (bcc)

July 17, 2012 by Commerce V3 Support

The software has been updated to allow you to put in an email address as a BCC when a cart abandonment email is sent.

Settings> Cart Abandonment Options

You can add an email address that will receive a copy of the cart abandonment email and set a BCC if desired.

Filed Under: Documentation, Update Log Tagged With: cart abandonment, email

Out of Stock Emails Ignore Backorder

July 17, 2012 by Commerce V3 Support

The CV3 software has been updated to allow you the option of not receiving out of stock emails if a product is on backorder. Settings> Options> Inventory Control Options> Would you like to become notified when a product becomes out of stock> Do not send notification if the item has a backorder date

You must have inventory controls enabled on your site in order to use this option.

All other product out of stock notifications will continue to be sent.

Filed Under: Documentation, Update Log Tagged With: backorder, email, out of stock

Email Upgrade Possible Outcomes

January 3, 2012 by Commerce V3 Support

POP3 users may receive a large amount of email after the migration. The reason they may receive this old email, is that the user had previously opted to leave a copy of the mail on the server. The old server information is transferred to the new mail server during the migration and assigned a new ID. This will appear to the new server as new email and will appear in the email IN box for the user. This email can be deleted because it has been sent to the user in the past and is only a copy of mail that has been received. Be sure to look at the date of the email before deleting.

IMAP users may be confused when they see that their folders seem to have disappeared. The folders have not disappeared – the IMAP feature must remap the folders. To accomplish this, you will need to restart your client.

Possible Issues:

If you are using an alternate email client…ie Outlook, Thunderbird or MacMail, you might experience the following:

Folders and sub-folders missing (these are not deleted)

This might not happen to everyone, but we still want to notify all users of this possible issue. These mail clients have been known to experience complications after changing the server settings and will need to be adjusted.

Why this happens:

This usually happens for IMAP users and not POP3 users
For IMAP users, this happens because all content (ie..folders, sub-folders, email) resides on our email server which is mapped from our server to your email client (thunderburd, outlook…etc) and will need to be re-mapped (which causes everything to seem missing)

Solution (Use as needed):

Use the following adjustments to get your client working properly:
Restart mail client
Re-subscribe to folders
Delete account and re-submit (If you are a POP user make sure you backup your email first)

Filed Under: Documentation, Email Tagged With: e-mail, email, imap, mail, mail folders, pop3

Configuring Email Client (Mac Mail)

January 3, 2012 by Justin Hollender

In Mail, go to the Mail menu. Click on Preferences…

In the popup window, click on the Accounts tab. Click + at the bottom left below the Accounts list

For Full Name, type in your name, NOT your email address. For Email Address, type in the email address that was created for you by a Color Maria support representative. For password, enter the password provided for this email address. Click ‘Create’.

If you receive a popup regarding the identity of “autodiscover.commercev3.com”, click Connect.

Incoming Mail Server – complete the settings as instructed below then click Continue.
- Account Type: POP
- Description: anything you’d like
- Incoming Mail Server: post.commercev3.com
- User Name: your full email address (email@domain.com)
- Password: password provided for this email address

Incoming Mail Security- make sure the box is checked to Use Secure Sockets Layer and the Authentication drop down is set to Password, then click Continue.

Outgoing Mail Server – complete the settings as instructed below then click Continue.
- Description: anything you’d like
- Outgoing Mail Server: post.commercev3.com
- Check the box “Use Authentication”.
- User Name: your full email address (email@domain.com)
- Password: password provided for this email address

Outgoing Mail Security – make sure the box is checked to Use Secure Sockets Layer and the Authentication drop down is set to Password, then click Continue.

Account Summary – verify the information listed is correct. Click Create. You are now ready to start sending and receiving email.

As a test, try sending a test message to yourself to make sure that you can send mail as well as receive. If you get any errors, please double check the setup steps. To set up multiple accounts, follow these steps again.

Filed Under: Documentation, Email Tagged With: e-mail, email, mac mail, mail

Configuring Email client (Outlook)

January 3, 2012 by Justin Hollender

In Outlook, go to the Tools menu and click on Email Accounts.

Select Add a new email account and then click Next. Choose change existing account if the account is already been created.

Select POP3 and then click Next.

Enter your email information:

NOTE: incoming and outgoing mail servers are post.commercev3.com
Your Name: your name
Email Address: the email address the messages will be sent from
Incoming Mail server (POP3): post.commercev3.com
Outgoing Mail server (SMTP): post.commercev3.com
User Name: your full email address
Password: The “Password:” field is optional but there are a few things to consider:
A) (RECOMMENDED) By not typing in a password here, you WILL be prompted for a password everytime you run Outlook Express. This may seem like a pain but it is more secure and is helpful should you need to use the webmail client to check mail.B) (NOT RECOMMENDED) If you type in a password and have the “Remember Password” box checked, you won’t have to type in your password everytime you run Outlook Express. This may seem handy but if your password is ever changed, you will start to get error messages the next time you run Outlook Express. Also, this would allow anyone who sat down at your computer to read your email.

Click on More Settings and Select the Outgoing Server Tab. Check My outgoing server (SMTP) requires authentication. Select Use same settings as my incoming mail server.

Click on Advance Tab and Make sure the correct Server Ports have been chosen. CommerceV3 does use a Security Cert (SSL), so make sure the box is click for SSL usage or has been selected.

Click Ok. Click Next. Click Finish.

Now, you’re ready to send and receive mail. Click on the “Send/Receive” button at the top and it should prompt you for a password. Type it in and new mail should start to come in. As a test, try sending a test message to yourself to make sure that you can send mail as well as receive. If you get any errors, please double check the setup steps. To set up multiple accounts, follow these steps again.

Filed Under: Documentation, Email Tagged With: e-mail, email, mail, outlook

Configuring Email client (Thunderbird)

January 3, 2012 by Justin Hollender

The following is a tutorial to add your mail account to the Thunderbird email program:

Go to Tools -> Account Settings

Select “Add Mail Account…”

Enter your email information:
NOTE: incoming and outgoing mail servers are post.commercev3.com

Your Name: your name
Email Address: the email address the messages will be sent from
Incoming Mail server (POP3): post.commercev3.com
Outgoing Mail server (SMTP): post.commercev3.com
User Name: your full email address
Password: The “Password:” field is optional but there are a few things to consider:

(RECOMMENDED) By not typing in a password here, you WILL be prompted for a password every time you run Thunderbird. This may seem like a pain but it is more secure and is helpful should you need to use the webmail client to check mail.
B) (NOT RECOMMENDED) If you type in a password and have the “Remember Password” box checked, you won’t have to type in your password every time you run Thunderbird. This may seem handy but if your password is ever changed, you will start to get error messages the next time you run Thunderbird. Also, this would allow anyone who sat down at your computer to read your email.

Editing Config

Username: your full email address

Incoming: post.commercev3.com
Select POP
Port is 995
Select SSL/TLS

Outgoing: post.commercev3.com
port is 465 if needed

Click Create Account

Filed Under: Documentation, Email Tagged With: e-mail, email, mail, thunderbird

Configuring Email client (iPad)

January 3, 2012 by Justin Hollender

The following is a walk-through for adding your CommerceV3 mail on an iPad.

Step 1: To add a new account to your iPad, press your Settings app, then select Mail, Contacts, Calendars.

Step 2: Tap on Add Account, and then select Other to start configuring your mail account.

Step 3: Enter your basic email account credentials: Your name, full email address, and your password. Then, tap Next.

Step 4: Be sure to select the POP setting at the top, commonly IMAP is the default setting for a new account on the iPhone.

Step 5: Under the Incoming Mail Server, enter post.commercev3.com for the Host Name. Enter your full Email address that CommerceV3 has set up for you, and then, your password.

Step 6: Under the Outgoing Mail Server, enter post.commercev3.com for the Host Name. Enter your full Email address that CommerceV3 has set up for you, and then, your password. Tap the Save button.

Step 7: Success! Click on Done, and your account should be all set up.

Filed Under: Documentation, Email Tagged With: e-mail, email, ipad, mail, mobile

Configuring Email client (Android)

January 3, 2012 by Justin Hollender

The following is a walk-through for adding your CommerceV3 mail on an Android mobile device.

Step 1: To add a new account to your Android mobile device, press your Menu button, then select Settings. Then choose Accounts, and click on the Add account button at the bottom. Select the Email icon.

Step 2: Click I Agree if you have a Service Agreement screen pop up, and then click Next.

Step 3: Type in your Email Address, your Password, and then click Next.

Step 4: Select General Settings. Enter an Account name to designate which acount this is (e.g., Work, etc.). Enter your Real name, and then enter your full Email address that CommerceV3 has set up for you. Once this information is filled out, click OK.

Step 5: Click on Incoming Server. Make sure that POP mail server is selected, and then enter post.commercev3.com for the Server. Enter your full Email address that CommerceV3 has set up for you, and then, your password. Click on the Advanced settings button before you click OK.

Step 6: Enter 995 for the Incoming server Port field. Then, check the Use secure connection box, and make sure that the rest of the options look like the screenshot. Then, click OK, and click OK on the next screen also.

Step 7: Click on Outgoing Server. Make sure that the SMTP server is post.commercev3.com. Enter your full Email address that CommerceV3 has set up for you, and then, your password. Click on the Advanced settings button before you click OK.

Step 8: Enter 465 into the Outgoing server Port field. Check the Use secure connection box, and make sure that the rest of the options look like the screenshot. Click OK, and then click OK on the next screen also.

Step 9: Success! Click on Done, and your account should be all set up.

Filed Under: Documentation, Email Tagged With: android, e-mail, email, mail, mobile

Configuring Email client (iPhone)

January 3, 2012 by Justin Hollender

The following is a walk-through for adding your CommerceV3 mail on an iPhone.

Step 1: To add a new account to your iPhone, press your Settings app, then select Mail, Contacts, Calendars.

Step 2: Tap on Add Account, and then select Other to start configuring your mail account.

Step 3: Enter your basic email account credentials: Your name, full email address, and your password. Then, tap Next.

Step 4: Be sure to select the POP setting at the top, commonly IMAP is the default setting for a new account on the iPhone.

Step 5: Under the Incoming Mail Server, enter post.commercev3.com for the Host Name. Enter your full Email address that CommerceV3 has set up for you, and then, your password.

Step 6: Under the Outgoing Mail Server, enter post.commercev3.com for the Host Name. Enter your full Email address that CommerceV3 has set up for you, and then, your password. Tap the Save button.

Step 7: Success! Click on Done, and your account should be all set up.

Filed Under: Documentation, Email Tagged With: e-mail, email, iphone, mail, mobile

Cart Abandonment Email- Blind Carbon Copy (bcc)

Out of Stock Emails Ignore Backorder

Email Upgrade Possible Outcomes

Configuring Email Client (Mac Mail)

Configuring Email client (Outlook)

Configuring Email client (Thunderbird)

Configuring Email client (iPad)

Configuring Email client (Android)

Configuring Email client (iPhone)

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