Platform StatusWhat is this?
Live Web Requests
This graph shows "hits" to all stores at CV3. The line will wander up and down but should not suddenly go to zero.
Current Average CPU
This graph shows how "busy" our servers are. The line should always show some load but should never "peg" to the top.
Current Average Page Delivery Time
This graph shows a running average of how long it takes CV3 to deliver a web page. Lower is better. A full page load involves many other things (images, 3rd party widgets, etc.) but this is the time spent on the initial request.
This graph shows total platform orders and revenue. Sudden drops, or a drop to zero would indicate large-scale platform issues. Spikes to the top means someone just got rich!
Status Page Hits
This graph shows how often visitors are loading this status page. Sudden spikes would indicate elevated concern among our customers which could indicate external and/or internal issues.
What is this?
We continuously monitor the status of the entire CV3 platform, including not only the core application but all related services. This page includes some of that monitoring, so you can always see in real time how things are working. As issues occur, updates will be posted here as we work to resolve problems.
Who is this for?
Since updates appear here first, this page is used by internal staff as well as merchants, partners and end users. When issues occur, hit this page to get the latest information on any active issues.
How do I use it?
This page is designed to be simple and to the point. If you or your customers are noticing issues, this page should be your first stop. Review the graphs and update messages to see if your issue could be related to anything that is affecting our platform or related services. If you do find something related here, in most cases you can stop digging on your side and just keep this page open to get the latest updates as we work the issue on our side.
What if I don't see my issue
If you don't see anything mentioned here that relates to an issue you are seeing, then one of two things is happening. Either your issue does not stem from a CV3 platform issue, or you have found something new. In most cases you'll want to send us details at firstname.lastname@example.org while continuing to work the issue on your end. Keep refreshing this page, but if we continue to show no related issues then the problem is most likely with your site itself (templates, 3rd parties, etc.).