Platform Status

What is this?
All platform and supporting services are operating normally.

Live Web Requests

This graph shows "hits" to all stores at CV3. The line will wander up and down but should not suddenly go to zero.

Current Average CPU

This graph shows how "busy" our servers are. The line should always show some load but should never "peg" to the top.

Current Average Page Delivery Time

This graph shows a running average of how long it takes CV3 to deliver a web page. Lower is better. A full page load involves many other things (images, 3rd party widgets, etc.) but this is the time spent on the initial request.

Current Orders

This graph shows total platform orders and revenue. Sudden drops, or a drop to zero would indicate large-scale platform issues. Spikes to the top means someone just got rich!

Status Page Hits

This graph shows how often visitors are loading this status page. Sudden spikes would indicate elevated concern among our customers which could indicate external and/or internal issues.

Recent Updates

9/2/14 11:49 Secondary issue has been resolved and all stores operating without issue.
2014-09-02 10:50:14 EST
9/2/14 10:40 The issue has been resolved and all stores are now operating without issue.
2014-09-02 09:46:00 EST
9/2/14 10:38 Some stores briefly affected by an issue with underlying hardware. New hardware has been provisioned.
2014-09-02 09:40:39 EST
9/2/14 10:14 a.m. issue affecting small group of stores is being investigated.
2014-09-02 09:14:21 EST
Authorize . net reporting their issue has been resolved. See t.co/BvWT1ZWSvD for details
2014-08-19 14:23:55 EST
As of 2:15 EST, the last "gateway down" from authorize . net seen in CV3 log was at 1:43 EST
2014-08-19 13:16:52 EST
As of12:30 EST, all t.co/0s2rmkS8Ok networks having errors when authorizing - see t.co/BvWT1ZWSvD
2014-08-19 12:48:28 EST
UltraDNS workaround has been put into place for the Web Forwarding service
2014-08-07 10:42:08 EST
UltraDNS implementing a work-around which should be up and running within the next 20 minutes or so
2014-08-07 09:48:04 EST
UltraDNS is actively investigating issues affecting Web Forwarding service
2014-08-07 09:31:08 EST
 

What is this?

We continuously monitor the status of the entire CV3 platform, including not only the core application but all related services. This page includes some of that monitoring, so you can always see in real time how things are working. As issues occur, updates will be posted here as we work to resolve problems.

Who is this for?

Since updates appear here first, this page is used by internal staff as well as merchants, partners and end users. When issues occur, hit this page to get the latest information on any active issues.

How do I use it?

This page is designed to be simple and to the point. If you or your customers are noticing issues, this page should be your first stop. Review the graphs and update messages to see if your issue could be related to anything that is affecting our platform or related services. If you do find something related here, in most cases you can stop digging on your side and just keep this page open to get the latest updates as we work the issue on our side.

What if I don't see my issue

If you don't see anything mentioned here that relates to an issue you are seeing, then one of two things is happening. Either your issue does not stem from a CV3 platform issue, or you have found something new. In most cases you'll want to send us details at support@commercev3.com while continuing to work the issue on your end. Keep refreshing this page, but if we continue to show no related issues then the problem is most likely with your site itself (templates, 3rd parties, etc.).