Platform Status

What is this?
All platform and supporting services are operating normally.

Live Web Requests

This graph shows "hits" to all stores at CV3. The line will wander up and down but should not suddenly go to zero.

Current Average CPU

This graph shows how "busy" our servers are. The line should always show some load but should never "peg" to the top.

Current Average Page Delivery Time

This graph shows a running average of how long it takes CV3 to deliver a web page. Lower is better. A full page load involves many other things (images, 3rd party widgets, etc.) but this is the time spent on the initial request.

Current Orders

This graph shows total platform orders and revenue. Sudden drops, or a drop to zero would indicate large-scale platform issues. Spikes to the top means someone just got rich!

Status Page Hits

This graph shows how often visitors are loading this status page. Sudden spikes would indicate elevated concern among our customers which could indicate external and/or internal issues.

Recent Updates

A small number of stores may have been briefly effected by an issue with underlying hardware. New hardware has been provisioned. Thank you.
2014-07-21 11:43:37 EST
We are aware of a developing issue effecting a small number of stores.
2014-07-21 11:18:29 EST
Between 9:10 PM and 10:00 PM PDT AWS experienced DNS resolution issues. The issue has been resolved and the service is operating normally.
2014-07-19 00:16:48 EST
AWS has confirmed they're experiencing DNS resolution issues, and are working to resolve the issue - t.co/ObHeauLWP4
2014-07-19 00:12:13 EST
AWS is investigating connectivity issues affecting services in a single Availability Zone - t.co/ObHeauLWP4
2014-07-18 23:36:02 EST
AWS is currently experiencing intermittent DNS issues, which is resulting in some service outages. We are working with them on a solution.
2014-07-18 23:26:54 EST
We have identified the root cause of the problem, and have returned service to normal. We are taking steps to prevent future occurrences.
2014-07-14 14:36:23 EST
We are currently experiencing an issue with template publishing. We are actively investigating, and will post an update, ASAP
2014-07-14 12:25:04 EST
Maintenance notice: We will be performing maintenance that will affect a few stores for 1-3 minutes at midnight ET tonight.
2014-07-08 16:35:24 EST
We’ve contacted @AuthorizeNet, and notified them of the gateway issues we’ve been intermittently seeing.
2014-07-08 16:08:00 EST
The issue looks to be global for @AuthorizeNet customers, also impacting CV3 customers that use their payment gateway.
2014-07-08 15:22:29 EST
We’re seeing errors with @AuthroizeNet, starting roughly 1pmET today.
2014-07-08 15:16:21 EST
CV3 Admin maintenance has been completed and all services are working normally.
2014-07-02 23:55:07 EST
 

What is this?

We continuously monitor the status of the entire CV3 platform, including not only the core application but all related services. This page includes some of that monitoring, so you can always see in real time how things are working. As issues occur, updates will be posted here as we work to resolve problems.

Who is this for?

Since updates appear here first, this page is used by internal staff as well as merchants, partners and end users. When issues occur, hit this page to get the latest information on any active issues.

How do I use it?

This page is designed to be simple and to the point. If you or your customers are noticing issues, this page should be your first stop. Review the graphs and update messages to see if your issue could be related to anything that is affecting our platform or related services. If you do find something related here, in most cases you can stop digging on your side and just keep this page open to get the latest updates as we work the issue on our side.

What if I don't see my issue

If you don't see anything mentioned here that relates to an issue you are seeing, then one of two things is happening. Either your issue does not stem from a CV3 platform issue, or you have found something new. In most cases you'll want to send us details at support@commercev3.com while continuing to work the issue on your end. Keep refreshing this page, but if we continue to show no related issues then the problem is most likely with your site itself (templates, 3rd parties, etc.).