Service Status | Ecommerce Store Platform

The following table displays the latest information available on service health. We attempt to report any issues that may be in any way related to your customer’s ability to get to your storefront. In most cases, these issues are outside of the CV3 Network and beyond our direct control. Regardless, if you see ANY issues on this monitor, be assured that we are working diligently with all partners and providers to resolve the issue. Refreshing this page will provide updates as we get them.

CV3 & 3rd Party Services Health Monitor

	Service	Notes
ALERT	Core CV3 Services	We are experiencing a high load on one of the database servers at this time.{4:24pm EST} The load has balanced and admin is running at normal speed again. We are still investigating the issue.{4:55pm EST}
OK	PEER Networks	All services operating normally.
OK	Compute Cloud	All services operating normally.
OK	Database Clusters	All services operating normally.
OK	Content Delivery Network	All services operating normally.
OK	Mail Services	All services operating normally.
OK	Distributed DNS Services	All services operating normally.
OK	Payment Gateways	All services operating normally.
OK	Token Servers	All services operating normally.
OK	Shipping Services	All services operating normally.
OK	Tax Services	All services operating normally.
OK	Batch Order Downloads	All services operating normally.

What We’re Working On

E-mail Delivery issues at Yahoo! and AOL – Large ISPs seem to move us on and off of white lists, grey lists and black lists when it comes to classifying e-mails we send as spam. Yahoo! in particular is a know issue. Support is petitioning ISPs to clear up deliveries in the short term, and DevOps is spinning up a dedicated 3rd party SMTP service to address the issues in the long term. The new service should be in place by February 15.

Cloud Migration – All customers and all services are migrated to our new cloud environment. We are still operating with our migration and pre-existing monitoring efforts while we transition to long-term cloud proceedures.

Welcome Scott and Jason! – We are excited about adding two new DevOps team members!

Slow site searches and intermittent result listings – we have verified customer reports of slow or blank search results for some internal site searches. We are implementing an entirely re-written search function that is currently in testing and will be fully deployed to all stores starting February 2. This upgrade is expected to improve overall site speed and stability.

For more information please contact support@commercev3.com