How can I show order history for non-CV3 orders (like phone orders)?

Answer 1

You cannot import external orders into the CV3 database. We can and have allowed customers to upload basic order information in a text file to the File Library. A script can then be built to search that text file, find a matching record and return a result on the page. This works great for multi-channel orders when the OMS used doesn't have any kind of web module for order tracking. This isn't linked into our database at all, and it's not as detailed as our built in order history.

Comments

So if we can upload a text file from our POS with customer name, billing, items ordered, etc. a customer could search their orders through CV3 that they purchased in our retail store?

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Yes, we have done a similar basic text script to return results like that before. If you would like us to look into that for you, contact our Production department, and they will give you an estimate on how long it would take to implement it for your store.