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How can I respond to a customer review on the site?

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asked Mar 28, 2012 in General Questions by Dwayne (7,390 points)  
   

2 Answers

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There is not a specific way to respond to the customer review unless you log in to the site and then enter a review for the same product.

In your review you can reference the other review from the customer.
answered Mar 28, 2012 by Dwayne (7,390 points)  
David posted a great solution to this in 2009 on the user forum.
http://bbs.commercev3.com/viewtopic.php?f=10&t=230&p=856&hilit=tips#p751
I like your link Dan, you should post it as an answer instead of just a comment. The idea in the article adds a little automation to the process.
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We usually edit the review in question and just place in ***Response From {Your Company Name}: "your response here. " ***. That way when you read the review you also catch the response in the same box...and you are not adding an extra review and skewing your product ratings.
answered Apr 25, 2012 by Tony Molaroni (260 points)   5
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