How can I respond to a customer review on the site?

Answer 1

There is not a specific way to respond to the customer review unless you log in to the site and then enter a review for the same product.

In your review you can reference the other review from the customer.

Comments

David posted a great solution to this in 2009 on the user forum.
http://bbs.commercev3.com/viewtopic.php?f=10&t=230&p=856&hilit=tips#p751

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I like your link Dan, you should post it as an answer instead of just a comment. The idea in the article adds a little automation to the process.

Answer 2

We usually edit the review in question and just place in ***Response From {Your Company Name}: "your response here. " ***. That way when you read the review you also catch the response in the same box...and you are not adding an extra review and skewing your product ratings.