I know it seems like I’m yelling, but sometimes people just don’t listen and learn. No matter how many times they touch that iron, it burns them every time. At last count CommerceV3 had over 5,000 revision and climbing, that’s a lot of new or updated features we’ve made, so when I show you one so simple like product reviews, it just hurts my head to see people not using it or even worse, their customers not using it.
CommerceV3 has a product review feature built right in so a product can be reviewed and rated, the site owner can review and approve, edit, or delete the review, we’ll save the “only post good reviews” commentary for another time. But having customers tell future customers that they love a particular item and how they use it is pretty powerful, much more than the site owner saying how great something is. But if you’re looking at a bunch of blank reviews on every page of a site, they’re no more valuable than if the feature didn’t exist.
Why not ASK your customers to review a product that they’ve purchased from you. You can schedule an email request to be sent right out of CV3 to ask a customer for a review, its another built-in feature we have that not everyone uses. Don’t think your customers will respond, check out the Reviews tab at Boston Coffee Cake and pay attention to the dates they were submitted. Another of our clients has taken to social media via Twitter to ask for reviews;
Enjoy @Revgear products? Write us a review, just click “Write a review” under the description of the product you like on…
— Revgear Sports (@revgear) January 19, 2012
So don’t be shy, just ask for what you want, you may be surprised by how many loyal customers respond. If you need help let me know, we can show you how to use it or have a marketer work with you on the best way if you’re not sure.
